How We Handle Your Personal Information

1. YOUR PRIVACY IS IMPORTANT TO US

We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you. This Privacy Policy is for franchisees of the Stain Buster Group. Please also visit this website regularly as we update this policy from time to time.

2. ABOUT STAIN BUSTERS FRANCHISING AND THE STAIN BUSTERS GROUP

Stain Busters Franchising provides opportunities to franchise with Stain Busters  carpet cleaning and ancillary services Australia wide.

3. INFORMATION WE COLLECT

Information we collect from you. We collect information about you and your interactions with us, for example when you request or use our products or services, make a card purchase, phone us or visit any of our websites. When you use our website or mobile applications we may collect information about your location or activity including IP address, telephone number and whether you’ve accessed third party sites. Some of this website information we collect using Cookies. The information we collect from you may include your identity and contact details, other personal details such as gender and household room configurations. Sensitive information – The Privacy Act also protects your sensitive information. If we need to obtain this type of information, we will ask for your consent, except where otherwise permitted by law.

4. HOW DO WE USE YOUR INFORMATION?

We collect and use your information so that we can:

  • establish you as a contact of Stain Busters Franchising
  • manage our relationship with you
  • contact you with updated business information

We may also collect, use and exchange your information in other ways where permitted by law.

Direct marketing
If you don’t want to receive direct marketing, you can tell us by contacting us and choosing to opt out of any future direct marketing campaigns.

5. WHO DO WE EXCHANGE YOUR INFORMATION WITH?

We exchange your information with other members of the Stain Busters Group, so that the Stain Busters Group may adopt an integrated approach to its customers. Stain Busters Group members may use this information for any of the purposes mentioned in section 4.

Third parties.
In general Stain Busters Group will not exchange your information with any third party unless directed and where this is permitted by law.

Under 16s and special needs.
If you are under 16 or have special needs, we may share your information with your parent or legal guardian or any person appointed to manage your affairs.

6. KEEPING YOUR INFORMATION SECURE
We keep your hard-copy or electronic records on our premises and systems or offsite using trusted third parties. Our security safeguards include:

Staff education.
We train and remind our staff of their obligations with regard to your information.

System security.
When you transact with us on the internet via our website or mobile apps we encrypt data sent from your computer to our systems. We have firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses accessing our systems. We limit access by requiring use of passwords. Destroying data when no longer required
Where practical, we keep information only for as long as required (for example, to meet legal requirements or our internal needs).

7. ACCESSING, UPDATING AND CORRECTING YOUR INFORMATION

Can I get access to my information?
You can ask for access to your basic customer information by calling us and we will correct any information as directed. There is no fee for this service.

Updating or correcting your basic information. It’s important that we have your correct details, such as your current address and telephone number. You can check or update your information by going online or phoning us.

8. MAKING A PRIVACY COMPLAINT

We’re here to help.
We accept that sometimes we can get things wrong. If you have a concern about your privacy you have a right to make a complaint and we’ll do everything we can to put matters right.

How do I make a complaint?
To lodge a complaint, please get in touch with us. We’ll review your situation and try to resolve it straight away.

How do we handle a complaint?
We acknowledge every complaint we receive and provide our name, a reference number and contact details of the investigating officer. We keep you updated on the progress we’re making towards fixing the problem.
Usually, it takes only a few days to resolve a complaint. However, if we’re unable to provide a final response within 45 days we’ll contact you to explain why and discuss a time-frame to resolve the complaint.

External review.
If you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you’ve first followed our internal complaint processes set out above. The Office of Fair Trading in your state or territory can assist as well as offer an independent dispute resolution service.

9. HOW TO CONTACT US OR FIND OUT MORE

For privacy related queries, access or correction requests, or complaints, or to request a printed version of this policy.

We aim to resolve your query or complaint at your first point of contact with us. You can contact us via the website or by phoning us on +61419 553 375

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    This is the big one

    YOU CAN BUILD YOUR BUSINESS SO IT WILL EVENTUALLY WORK WITHOUT YOU BEING THERE MOST OF THE TIME.
    Stain Busters have designed a business model that is all about growth. It requires discipline and application and the payoff is that you can eventually build a business that will work without you being there most of the time.

    Now isn’t that a grand idea?

  • 9

    You create a loyal client base

    Stain Busters have a program that builds loyalty and many of your clients become your unpaid sales team. A high percentage of your business can emanate form this when well carried out.

  • 8

    You have a high profile branded van

    Stain Busters high profile vans are a travelling billboard that attract business on an ongoing basis.

  • 7

    You have first class equipment

    Stain Busters provide a full kit of everything you need to carry out the 9 services. No shoddy cheap gear here.

  • 6

    You have a strong ongoing support program

    Stain Busters have a dedicated team to handle any problem you may encounter as you go about building your business. You are in business for yourself and not by yourself.

  • 5

    You have a sales and marketing plan that keeps the work rolling in

    Stain Busters have a Sales and Marketing Plan that has 28 methods to bring in the business. To the degree that you apply yourself to these will be the degree the jobs roll in.

  • 4

    You have an ongoing training program

    Stain Busters have a dedicated training program that provides the knowledge to provide a World Class Service. It’s ongoing as you become recognised as a sort after professional expert.

  • 3

    You have a range of awesome range of services

    Stain Busters have 9 dynamic services that you can provide to your client base and keep growing your business.

  • 2

    You have a well proven business system that always succeeds

    Stain Busters has evolved its business model over 30 years. Stick to the virtual paint by numbers system and those that do so enjoy immense success.

  • 1

    You have a magnificent point of difference

    Stain Busters can remove stains other carpet cleaners can’t. You build a reputation as being the “GO TO” company to solve problems.