In this agreement:
‘Adding Credit’ or ‘Deposit’ means the process of making a deposit of funds into your Wallet using one of the payment Methods, which will be available for payment of Appointment booking charges after Payment Clearance.
‘Booking Fee’ means the amount notified on our website from time to time as a percentage of the Appointment Cost for each Appointment booking made online and may vary from time to time.
‘Customer’ means the person entering into this agreement.
‘Credit’ means credit balance in your Wallet taking into account all Deposits into the account and less any Payments for Appointment Cost, Booking Fees, or other valid charges.
‘Technician’ means an accredited Carpet Cleaning Technician you book to provide a Learner with an appointment.
‘Appointment’ means a carpet cleaning or associated service Appointment provided by the Technician through Stain Busters Cleaning Systems.
‘Appointment Cost‘ means the Price net of any applicable discounts.
‘Appointment Management System Site’ means the internet based software application provided by the Booking Agent for you and other registered users to book and manage Appointments and payments.
‘Appointment Management System Content’ means all text, graphics, video, data or other content on the Appointment Management System Site.
‘Payment Methods’ means Electronic Funds Transfer (EFT), Credit Card payment (either VISA or Mastercard), BPAY(c), Direct Deposit to our nominated bank account as advised online or payment directly to an Technician with prior arrangement with our booking office.
‘Payment Clearance’ means the time between you making a payment usinga Payment Method other than Credit Card and the Deposit appearing in thebanking records of the Booking Agent.
‘Price’ means the price charged to the Customer for the Appointment set out in this document as varied from time to time and advised to you prior to payment.
‘Refund’ is the return of valid payments and charges for any Stain Buster product.
‘Return’ is the repayment to you of any credit balance in your Wallet after all valid payments and charges for Appointments, Cancellations and No Shows and other fees and charges payable to us and the Technician. ‘User’ means the Customer. ‘Wallet’ means the account established with the Booking Agent. ‘we’, ‘our‘ and ‘us’ means the Technician or Stain Busters Cleaning Systems as the case may be. ‘you’ means the Customer.